Calls

6 articles

• Call a customer from a WhatsApp QR number In a conversation on a number linked by QR, click the call button at the top (“Start WhatsApp call”). The call goes through your browser, so allow the microphone. End it with “End call”. Last updated: 26 September 2026
• Calls list: missed and incoming calls In the sidebar, under Conversations, “Incoming Calls” shows recent calls with their status: “Missed call”, “Incoming · answered”, “Outgoing · answered”, “Ringing”. Clicking a call opens its conversation. Last updated: 26 September 2026
• The customer can't hear me on a call Check “Mute” in the call window, the browser's microphone permission and the microphone selected on your computer. Last updated: 26 September 2026
• Turn on calls for a WhatsApp Business (Cloud API) number In the Cloud API number's settings, turn on “Enable WhatsApp Calling” on the “Calls” tab. If the customer has not agreed to receive calls, the first call sends them a permission request. Calls run in the agent's browser with the microphone. Last updated: 26 September 2026
• Where call recordings and transcripts appear The recording, transcript and summary of a WhatsApp QR call made from Clomni appear in the call message in the conversation a few minutes after the call ends. Last updated: 9 October 2026
• Why you cannot answer a call to a QR number A WhatsApp QR connection does not pass an incoming call's audio to the linked device. The incoming call is recorded in the conversation; answer it on the phone or call the customer back yourself. Last updated: 27 September 2026