Open the Voice settings

Last updated: 27 October 2026 · 4 min read

Steps

1. 1

   Open the inbox's Operator line tab

   On Settings › Workspace settings › Inboxes, pick the call inbox and open the “Operator line” tab. At the bottom, in the “Call flow” card, click “Voice settings”. Only administrators see this button.

   
2. 2

   The panel opens in a new tab

   The Voice panel opens in a new browser tab and signs you in with your Clomni account. The menu on the left has “İndi” (Now), “Avtomatik məlumatlandırma” (Automatic notifications), “Ayarlar” (Settings) and “Dəstək xidməti” (Support). Most of the work is under “Ayarlar”: “Əməkdaşlar” (Employees), “Şöbələr” (Departments), “Nömrələr” (Numbers), “Zəng axınları” (Call flows) and “Bütün ayarlar” (All settings). To go back, click “Clomni-yə qayıt” (Back to Clomni) at the top right.

   
3. 3

   What is in Voice and what is in Clomni

   Set up in the Voice panel:

   • the voice menu (IVR) and greeting;
   • working hours, after-hours and holidays;
   • departments: who is rung, and in what order;
   • call flows;
   • the SIP password for desk phones (Cisco and other IP phones);
   • audio files, melodies, voicemail, blacklist, call recording.

   Kept in Clomni: the call itself and its history, contacts, reports, adding and removing agents, an agent's name, email, role and extension, the number and the operator line. These sections do not appear in the Voice panel.

4. 4

   If the panel asks you to sign in

   The Voice panel does not open with a password. If it says “Clomni hesabınızdan daxil olun” (Sign in with your Clomni account) or the session has ended, go back to Clomni and click “Voice settings” again. Each click makes a new sign-in link, which works for one minute and opens once.