The customer can't hear me on a call
Last updated: 26 September 2026 · 4 min read
On a WhatsApp QR call, your voice goes through the browser: the browser reads the microphone, and Clomni passes the sound to WhatsApp. If the customer can't hear you, the cause is usually the microphone.
Steps
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1
Check mute
If “Mute” is pressed in the call window, no sound goes to the customer. If the button says “Unmute”, press it.
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2
Give the browser microphone permission
Click the icon on the left of the browser's address bar and allow the microphone for this site. Then refresh the page and call again.
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3
Choose the right microphone
If your computer has several microphones (headset, camera), check in the system settings that the one you speak into is selected. If another program (Zoom, Teams) is using the microphone, close it.
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4
If the problem stays
End the call and call again. If they still can't hear you, note the call's time and the conversation's number and tell the Clomni team.