Audio files and melodies

Last updated: 27 October 2026 · 4 min read

Steps

1. 1

   Upload a file

   On “Ayarlar › Bütün ayarlar › Səs faylları” (Settings › All settings › Audio files), click “Faylı yüklə” (Upload file). Files up to 10 MB in .wav, .mp3, .ogg and .m4a work, up to 40 files. On the “Salamlamalar və ismarışlar” (Greetings and messages) and “Melodiyalar” (Melodies) tabs you can play, rename, download and delete a file. If you delete a file that is in use, the standard message plays in its place.

   
2. 2

   Use a file as a message

   Wherever a greeting, menu or voicemail message is chosen, there is a “Kompüterdən olan fayl” (File from computer) tab. There, pick an uploaded file with “Yüklənmişlərdən seç” (Choose from uploaded) or add a new one with “Faylı yüklə”.

3. 3

   Choose the melodies

   On “Ayarlar › Bütün ayarlar › Melodiyalar” (Melodies) there are two melodies: “Zəng zamanı” (While ringing) plays while the customer waits for an answer, “Gözləmə rejimində” (On hold) plays when the call is on hold. Choose “Siqnal səsi” (Ring tone), “Standart” (Standard, from the catalogue) or “Kompüterdən olan fayl”.

   
4. 4

   A separate melody for a number or department

   On the same page, under “Şöbələr və nömrələr üçün melodiyalar” (Melodies for departments and numbers), click “Melodiya əlavə et” (Add melody) and choose the number or department. In the number's own settings, the “Bu nömrə üçün ayrıca melodiya” (Separate melody for this number) box does the same. Then click “Yaddaşda saxla” (Save).