Notifications and profile
Notifications, status, password, two-factor sign-in
8 articles
- Change your password In Profile Settings, click “Change password” and fill in “Current password”, “New password” and “Confirm new password”. Changing the password logs you out on all devices. Last updated: 26 September 2026
- Create an API key (API access) In Profile Settings, open “API access”, click “New key”, enter a name, expiry date and request limit, and click “Create key”. The key is shown only once: copy it right away. Last updated: 26 September 2026
- Notification settings: email, push and sound At the bottom of the left menu, click your profile picture and choose “Notification settings”. In the “Notification preferences” table, choose “Email” and “Push notification” for each event, and choose the sound in “Audio Alerts”. Last updated: 26 September 2026
- Profile: name, picture, email, language and appearance At the bottom of the left menu, click your profile picture and choose “Profile settings”. There you change your name, display name, email, picture, interface language, dark mode and whether Enter sends a message. Last updated: 26 September 2026
- The helper in the corner: it takes you to the button you need Click the green face in the bottom right corner of the dashboard and type what you want to do, for example “where is my API token”. The helper walks you there step by step: it highlights the menu entry, button or field and tells you what to do. Questions it cannot show inside the dashboard go to the help center. Last updated: 12 October 2026
- Turn on two-factor authentication In your profile settings, in the “Security” part, click “Enable Two-Factor Authentication”, scan the QR code with Google Authenticator or Authy, enter the 6-digit code and save your backup codes. Last updated: 26 September 2026
- View and archive notifications The bell icon at the bottom of the left menu opens the notifications panel, with “New”, “Archived” and “All” tabs. Clicking a notification opens the conversation, and “Archive all” clears them all. Last updated: 26 September 2026
- Your status: Online, Busy, Offline At the bottom of the sidebar, click your profile picture and set your status to “Online”, “Busy” or “Offline”. Auto-assignment only gives conversations to online agents. Last updated: 26 September 2026