Profile: name, picture, email, language and appearance

Last updated: 26 September 2026 · 5 min read

Steps

1. 1

   Open your profile

   At the bottom of the left menu, click your profile picture and choose “Profile settings”. “Personal settings” in the Settings menu opens the same page.

2. 2

   Name and email

   Change the “Your full name”, “Display name” (the name customers see in the conversation) and “Your email address” fields and click “Update Profile”. After you change your email, you need to sign in again.

3. 3

   Picture

   Click your profile picture and upload a new one.

4. 4

   Language

   Choose the dashboard language from the “Preferred Language” list. “Use account default” uses the account's language.

5. 5

   Appearance and sending

   In the “Dark mode” part, choose “Light”, “Dark” or “System”. In the “Hotkey to send messages” part, choose whether Enter or Cmd/Ctrl + Enter sends a message.