View and archive notifications

Last updated: 26 September 2026 · 4 min read

Conversations assigned to you, notes that mention you and missed SLAs arrive as notifications.

Steps

  1. 1

    Open the panel

    Click the bell icon at the bottom of the left menu. When there are unread notifications, a badge shows on the icon.

  2. 2

    Go to a notification

    The “New” tab has your new notifications. Clicking a notification opens the matching conversation.

  3. 3

    Archive them

    “Archive all” moves all new notifications to the “Archived” tab. The “All” tab shows every notification.

  4. 4

    If notifications do not arrive

    Check which events send notifications in “Notification settings” (see “Notification settings: email, push and sound”).