View and archive notifications
Last updated: 26 September 2026 · 4 min read
Conversations assigned to you, notes that mention you and missed SLAs arrive as notifications.
Steps
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1
Open the panel
Click the bell icon at the bottom of the left menu. When there are unread notifications, a badge shows on the icon.
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2
Go to a notification
The “New” tab has your new notifications. Clicking a notification opens the matching conversation.
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3
Archive them
“Archive all” moves all new notifications to the “Archived” tab. The “All” tab shows every notification.
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4
If notifications do not arrive
Check which events send notifications in “Notification settings” (see “Notification settings: email, push and sound”).