Notification settings: email, push and sound

Last updated: 26 September 2026 · 4 min read

Steps

1. 1

   Open the notification settings

   At the bottom of the left menu, click your profile picture and choose “Notification settings”.

2. 2

   Choose the events

   In the “Notification preferences” table, each “Notification type” has two columns: “Email” and “Push notification”. The types are: a new conversation, a conversation assigned to you, a mention in a conversation, a new message in a conversation assigned to you or that you take part in, and a missed SLA.

3. 3

   Turn on push notifications

   A push notification shows on this device while the dashboard is open or in the background. When the browser asks for permission, allow it. If permission is not given, the text “Enable push notifications for your browser so you’re able to receive them” appears.

4. 4

   Sound alerts

   In “Audio Alerts”, choose which conversations play a sound (“None”, assigned conversations, all conversations), the “Alert tone” and the conditions. Test it with “Play sound”. If there is no sound, allow automatic sound for this site in your browser.