Clomni

Your status: Online, Busy, Offline

Last updated: 26 September 2026 · 3 min read

Your status tells the team and the system whether you're at work.

Steps

  1. 1

    Change your status

    At the bottom of the sidebar, click your profile picture. In the menu that opens, choose “Online”, “Busy” or “Offline”.

  2. 2

    What it affects

    • Auto-assignment gives new conversations only to “Online” agents.
    • Your teammates see your status.
    • The live chat widget shows whether the team is online.
  3. 3

    If you're not getting conversations

    Check that your status is “Online” and that you're in the channel's “Collaborators” list (see “Assign conversations automatically”).