Instagram and Messenger
Connecting accounts, messages and comments
4 articles
- Connect a Facebook Page (Messenger) Settings › Workspace settings › Inboxes › “Add Inbox” › “Facebook & Instagram”. Sign in with Facebook, pick the Page from the “Choose Page” list and click “Create Inbox”. Instagram linked to the Page comes into this inbox too. Last updated: 26 September 2026
- Connect and reconnect an Instagram account When the Instagram permission expires or the password changes, messages stop arriving. Without deleting the channel, reconnect it from the red bar in its settings. The first time, you connect it from the “Instagram” card in the channel catalog. Last updated: 27 September 2026
- Instagram comments do not show in the dashboard Clomni does not show Instagram comments as separate conversations. Set up a comment campaign to reply to comments automatically; when the customer writes back in DM, the conversation opens in the dashboard. Last updated: 11 October 2026
- The 7-day reply rule in Messenger In Messenger, a normal reply goes out within 24 hours of the customer's last message. After 24 hours and up to 7 days, the reply goes out with Meta's Human Agent tag. After 7 days, the customer has to write again. Last updated: 26 September 2026