Clomni

Instagram comments do not show in the dashboard

Last updated: 11 October 2026 · 3 min read

In Clomni, Instagram comments do not appear as separate conversations. Comment campaigns handle comments: they post a public reply under the matching comment and send the customer a private message (DM). When the customer replies in DM, the conversation opens in the dashboard.

Steps

  1. 1

    Set up a comment campaign

    In the left menu, go to Campaigns › Instagram, create a campaign and enter the keywords. The steps are in the article “Set up an Instagram comment campaign”.

    Set up a comment campaign
  2. 2

    If the campaign does not reply

    • The campaign must be “Live”. “Draft” and “Stopped” campaigns do not reply to comments.
    • The comment must contain one of the campaign's keywords. If “is exactly it” is chosen in “Keyword match”, the comment must be the keyword itself.
    • If “Specific posts only” is chosen, the comment must be on one of those posts.
    • If “All posts except these” is chosen, comments on the left-out posts get no reply.
    • If “Only once per user per post” is on, the same person's second comment gets no reply.
    • If the Instagram channel is disconnected, reconnect it first.
    If the campaign does not reply
  3. 3

    Comments you write yourself

    Comments written by the connected Instagram account itself do not trigger the campaign. To test, comment from another account.