Billing and plans

6 articles

• Account suspended: pay the outstanding balance When a payment is late, the account is suspended and only “Subscription & billing” is left in the sidebar. On the “Overview” page, click “Pay now” under “Payment due”, or add a card: the subscription is active again right after payment. Last updated: 26 September 2026
• Add a payment card and choose the primary card In the left menu, open “Subscription & billing” › “Overview”, and in the “Payment cards” part click “Add card” and confirm the card on the secure payment page. 1.00 AZN is held for the check and returned. “Set as primary” chooses the card for automatic payments. Last updated: 26 September 2026
• Agent and channel limits Your plan limits the number of agents, channels (inboxes), Clomni AI responses, Clomni AI documents and emails. What is left is shown in “Usage limits” on the “Subscription & billing” › “Overview” page. Last updated: 27 September 2026
• Change your plan On “Subscription & billing” › “Overview”, click “Change plan” and choose the new plan. An upgrade takes effect right after payment; a downgrade takes effect at the end of the current period. Last updated: 27 September 2026
• View and download your contract In the sidebar, “Subscription & billing” › “Contracts” has your subscription contract: open it with “Preview” and download it with “Download”. The contract number, validity dates and signing date are shown there too. Last updated: 26 September 2026
• Where to find an invoice All invoices are in the “Invoices” part of the “Subscription & billing” › “Overview” page in the left menu, with “View PDF” and “Download”. Administrators see this section. Last updated: 27 September 2026