Account suspended: pay the outstanding balance
Last updated: 26 September 2026 · 4 min read
If a subscription payment isn't received, the account may be suspended. Conversations, channels and data are not deleted; only the dashboard is closed. The account administrator makes the payment.
Steps
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1
What you see
The screen shows “Account Suspended” and only the “Subscription & billing” section is left in the sidebar.
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2
Pay the balance
On “Subscription & billing” › “Overview”, the “Payment due” section shows the amount to pay. Click “Pay now” and pay on the payment page. The open invoice is also shown at the top of the page.
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3
Pay by card
If you add a new card with “Add card” in the “Payment cards” section, the amount due is charged straight away and the subscription becomes active.
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4
After payment
The subscription becomes active within a few seconds and the dashboard opens. If it doesn't, refresh the page. If you see “This workspace is not linked to a billing company”, write to the Clomni team.