Conversations

16 articles

• Agentə təyin edilmiş açıq söhbətlərə baxmaq Müəyyən agentə təyin edilmiş açıq söhbətləri Söhbətlər bölməsində filtr vasitəsilə necə tapmağı izah edir. Last updated: 29 September 2026
• Arrange the Conversations panel your own way In the Conversations panel header, click the sliders icon (“Arrange the panel”). Drag rows, groups and the channels, labels, teams and filters inside the groups to move them, hide them with the eye, then click “Done”. Only you see this arrangement. Last updated: 1 October 2026
• Assign a conversation to an agent or team In the conversation's right panel, choose the “Assigned Agent” and “Assigned Team”, or right-click the conversation in the list and choose “Assign agent” or “Assign team”. To take it yourself, click “Assign to me”. To take the agent off a conversation when it is resolved, turn on “Unassign the agent when resolved” on the Conversation Workflow page. Last updated: 1 October 2026
• Change a conversation's priority In the conversation's right panel, choose “Urgent”, “High”, “Medium”, “Low” or “None” in the “Priority” field. You can filter and set up automation by priority. Last updated: 26 September 2026
• Copy, translate, edit and delete a message In a conversation, right-click a message: you get “Copy”, “Reply to this message”, “Add to canned responses”, “Translate”, “Copy link to the message”, “Edit” and “Delete”. Depending on the channel, a deleted message is removed on both sides or only in Clomni. Last updated: 26 September 2026
• Create labels and add them to conversations An administrator creates labels with “Add label” on Settings › Workspace settings › Labels. In a conversation, add one with “Add label” in the “Labels” part of the right panel. Last updated: 26 September 2026
• Daxil olan söhbətləri onlayn agentlərə avtomatik təyin etmək Agent təyinatı siyasəti vasitəsilə gələn qutulardakı söhbətlərin uyğun və onlayn agentlər arasında avtomatik bölüşdürülməsini izah edir. Last updated: 29 September 2026
• Filter conversations and save a filter Click the “Filter” button at the top of the conversation list, set up the conditions and click “Apply filters”. To use the filter again later, click the “Save filter” icon and give it a name: it appears in the sidebar under Conversations › Filters. Last updated: 1 October 2026
• Gələn mesajlar səhifə yenilənmədən görünmür Gələn mesajların Söhbətlər səhifəsində yalnız səhifə yeniləndikdən sonra görünməsi zamanı bağlantını və brauzeri yoxlama addımlarını izah edir. Last updated: 28 September 2026
• Keyboard shortcuts The full list of shortcuts is under “Keyboard shortcuts” in the profile menu. For example: Alt + E resolves a conversation, Alt + P switches to a private note, Alt + L switches to a reply, Alt + J and Alt + K move between conversations. Last updated: 26 September 2026
• Pin a conversation to the top of the list In the conversation list, right-click the conversation and choose “Pin to top”. You can pin up to 3 conversations. To remove it, choose “Unpin”. Last updated: 26 September 2026
• Resolve, set to pending and snooze a conversation The “Resolve” button at the top of a conversation closes it. The arrow next to it has “Mark as pending” and “Snooze”. A resolved conversation opens again with “Reopen”, or by itself when the customer writes. Last updated: 1 October 2026
• Scheduled and recurring messages in a conversation Open the conversation and, in the right panel, click “Schedule a message” under “Scheduled messages”. Enter the text, the date, the time and the “Repeat” (“Once”, “Every day”, “Every N days”, “Every week”, “Every month”) and click “Save”. The message goes to that conversation only. Last updated: 11 October 2026
• Search for conversations, messages and contacts Click the “Search for messages in conversations” icon at the top of the conversation list and type a word, phone number, email or conversation number. Results show on the “Contacts”, “Conversations” and “Messages” tabs. Last updated: 26 September 2026
• Write a private note and mention a teammate with @ Above the reply box, choose “Private Note” instead of “Reply”. The customer does not see the note, only your team does. To call in a teammate, type @ in the note and pick their name; they get a notification. Last updated: 26 September 2026
• Write to a customer first: start a new conversation Click the “New message” icon at the top of the conversation list, or choose “Start conversation” on the contact's page. Choose the contact in “To:” and the channel in “Via:”, write the message and click “Send”. Last updated: 1 October 2026