Change a conversation's priority

Last updated: 26 September 2026 · 3 min read

Steps

1. 1

   Choose the priority

   Open the conversation. In the right panel, click the “Priority” field and choose “Urgent”, “High”, “Medium”, “Low” or “None”.

2. 2

   View by priority

   In the conversation list, click the “Filter” button, choose “Priority” as the field and set the value you need.

3. 3

   Automatic priority

   An administrator can set the priority automatically with an automation rule, for example “High” for conversations from a certain channel. Flows also have a “Priority” step.