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  • Agentə təyin edilmiş açıq söhbətlərə baxmaq
  • Arrange the Conversations panel your own way
  • Assign a conversation to an agent or team
  • Change a conversation's priority
  • Copy, translate, edit and delete a message
  • Create labels and add them to conversations
  • Daxil olan söhbətləri onlayn agentlərə avtomatik təyin etmək
  • Filter conversations and save a filter
  • Gələn mesajlar səhifə yenilənmədən görünmür
  • Keyboard shortcuts
  • Pin a conversation to the top of the list
  • Resolve, set to pending and snooze a conversation
  • Scheduled and recurring messages in a conversation
  • Search for conversations, messages and contacts
  • Write a private note and mention a teammate with @
  • Write to a customer first: start a new conversation
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Pin a conversation to the top of the list

Last updated: 26 September 2026 · 3 min read

A pinned conversation stays at the top of the list and does not get lost among new messages.

Steps

  1. 1

    Pin it

    In the conversation list, right-click the conversation and choose “Pin to top”. A “Pinned” badge appears next to the conversation.

  2. 2

    Limit

    You can pin up to 3 conversations. To pin a fourth, unpin one of them first.

  3. 3

    Unpin it

    In the same menu, choose “Unpin”.

On this page

  1. Pin it
  2. Limit
  3. Unpin it

Related articles

  • Agentə təyin edilmiş açıq söhbətlərə baxmaq
  • Arrange the Conversations panel your own way
  • Assign a conversation to an agent or team