Keyboard shortcuts
Last updated: 26 September 2026 · 4 min read
Shortcuts help you work quickly without a mouse. On macOS, press ⌥ instead of Alt and ⌘ instead of Win.
Steps
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1
Open the list
At the bottom of the left menu, click your profile picture and choose “Keyboard shortcuts”.
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2
In conversations
- Alt + J and Alt + K: open the previous and the next conversation.
- Alt + E: resolve the conversation.
- Win + Alt + E: resolve and move to the next conversation.
- Alt + M: the snooze menu.
- Alt + N: the next tab in the list.
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3
In the reply box
- Alt + P: switch to a private note.
- Alt + L: switch to a reply.
- Win + Alt + A: attach a file.
- Text starting with “/” opens canned responses. For a new line, press Shift + Enter.
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4
Between sections
- Alt + C: conversations.
- Alt + V: contacts.
- Alt + R: reports.
- Alt + S: settings.
- Alt + O: open and close the side panel.