Clomni

AI help while replying: suggest, improve, tone, summary

Last updated: 26 September 2026 · 5 min read

AI assist helps an agent write replies quickly and neatly. The result goes into the reply box, and you check it before sending. This feature isn't in every plan.

Steps

  1. 1

    Open the menu

    In a conversation, click the “AI assist” button above the reply box.

  2. 2

    Reply suggestion

    “Suggest a reply” drafts a reply that fits the conversation. You can change the text as you like.

  3. 3

    Fix what you wrote

    Write the text first, then choose from the menu: “Improve reply”, “Fix grammar & spelling” or “Change tone” (“Professional”, “Casual”, “Straightforward”, “Confident”, “Friendly”). If you select part of the text, “Improve the selection” changes only that part.

  4. 4

    Summary and questions

    “Summarize the conversation” gives a short summary of a long conversation, which helps when you take over a conversation from someone else. “Ask Clomni AI” lets you ask your own question about the conversation.

  5. 5

    Read before sending

    AI can make mistakes. The message doesn't go to the customer until you click “Send”.