Clomni

Measure the quality of the assistant's answers

Last updated: 26 September 2026 · 4 min read

The Quality page asks the assistant hundreds of questions and rates its answers. Quality is measured automatically every week.

Steps

  1. 1

    Open the Quality page

    In the sidebar, open Clomni AI › Quality.

  2. 2

    Metrics

    “Grounded”: the share of replies that say nothing outside the knowledge base. “Addressed”: the share of replies that actually answer what was asked.

  3. 3

    Unanswered questions

    In the “… questions went unanswered” list, each question shows “Customer asked”, “Should have answered” and “Actually replied”. Write the correct answer: it goes into the knowledge base right away.

  4. 4

    Buttons

    • “Measure now”: starts a new measurement; it takes a few minutes.
    • “Train”: rebuilds how the assistant searches its own entries.
    • “Check for contradictions”: finds FAQs and documents that contradict each other.