Clomni

Reviewing an AI agent's conversations

Last updated: 4 November 2026 · 7 min read

Every AI agent has its own Conversations page. Here you read the agent's chats with customers and rate its replies. Administrators can see it. A rating does not change what the agent does: it answers differently only when you add a rule or a question and answer.

Steps

  1. 1

    Open the page

    Open “Clomni AI”, click the agent in the “AI agents” list and choose “Conversations” in the menu on the left. The table lists the conversations the agent replied in or handed over in the last 90 days: customer, channel, outcome, rating and date. The latest activity is on top.

  2. 2

    Outcome and rating filters

    • “Outcome”: “Resolved by itself” (closed, no team member wrote), “Handed over” (the agent handed it to a team member, or a team member wrote), “Open” (still going).
    • “Rating”: “Has a bad reply”, “Only good”, “Not rated”.
  3. 3

    Rate the replies

    Click a row. The conversation opens on the right: the customer's, the agent's and the team's messages, and where the agent handed over. Every reply of the agent has “Good” and “Bad” under it. Click the chosen one again to take the rating back.

  4. 4

    Why a reply was bad

    “Bad” asks why: “Wrong information”, “Tone”, “Should have handed over” or “Other”. The rating is saved as soon as you pick a reason. With “Other” you can write a short note.

  5. 5

    Add a rule or a question and answer

    After the reason, two buttons appear:

    • “Add a rule”: the text is drafted from the reason and the customer's question. Choose “Do” or “Don't”, edit the text and click “Add to rules”. The rule goes to the agent's Rules page.
    • “Add a question and answer”: the question comes from the customer's message and the answer from the team member's next message. If no one from the team answered, the agent's own reply is shown: write the right answer. Click “Teach”. It goes to Knowledge sources.
  6. 6

    What the AI learned from this conversation

    If the agent already learned something from this conversation by itself, it is listed at the end: in knowledge, in suggestions or taken back. Do not add the same question twice.

  7. 7

    On the Results page

    The “Reply ratings” card on the agent's Results page shows how many replies of the period were rated good and bad. “See bad replies” opens this page with the bad ones.