Clomni

An AI agent's results

Last updated: 4 November 2026 · 8 min read

Every AI agent has its own Results page. Administrators can see it.

Steps

  1. 1

    Open the page

    Open “Clomni AI”, click the agent in the “AI agents” list and choose “Results” in the menu on the left. Pick the period at the top: 7, 30 or 90 days.

  2. 2

    Figures

    • “Conversations”: conversations the agent replied in or handed to the team. The percentages are of this number.
    • “Answered”: conversations the agent wrote at least one reply in.
    • “Resolved by itself”: conversations the agent kept that were closed with no reply from the team. One reopened within 7 days does not count.
    • “Handed to a person”: conversations the agent gave to a teammate or a team. A conversation counts as either resolved or handed over, never both.
    • “Customer rating”: customers' average rating of the conversations the agent resolved by itself, and how many ratings there are.
    • “Credit spent”: the AI credit this agent used for replies, tests and learning. Spending per agent is counted from when this page was released; the start date is shown under the tile.
  3. 3

    Day by day chart

    The chart shows the agent's conversations and the ones it resolved by itself, day by day. “View as table” opens the numbers as a table.

  4. 4

    Handoff reasons

    The table counts handed-over conversations by the reason of their last handoff: the customer asked for a person, a complaint, a chosen topic, the agent did not know the answer, a chosen contact, outside working hours and other. Set the reasons on the agent's “Handoff and closing” page.

  5. 5

    Reply ratings

    The ratings given to the agent's replies on its Conversations page: how many replies of the period were rated good and how many bad. “See bad replies” opens them.

  6. 6

    Questions it did not know

    The 10 questions customers asked most that the agent found no answer to in its knowledge. Searches are kept for 30 days, so with 90 days picked the list still covers the last 30. Press “Add to knowledge sources” and write the answer.

  7. 7

    This month's credit

    At the bottom of the page is the account's AI credit for this month: the monthly amount, what was used, what was topped up and what is left. The credit is shared by all of the account's agents.

  8. 8

    AI agents table

    In the “AI agents” table, the “Resolved by itself, 30 days” column shows the share of conversations each agent resolved by itself in the last 30 days.