Scenarios: what the assistant should do in special cases
Last updated: 26 September 2026 · 3 min read
A scenario teaches the assistant how to act in a specific situation: for example a complaint, a return or an order status request.
Steps
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1
Open Scenarios
In the sidebar, open Clomni AI › Scenarios. You can click “Add this” on a suitable one in the “Example scenarios” list.
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2
Write your own scenario
Click “Add a scenario”. Fill in “Title” (for example, “Returns”), “Description” (when this scenario applies) and “How to handle” (what to do, step by step), and click “Create”.
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3
Test it
In Clomni AI › Playground, describe that situation as a customer and check the answer.