Clomni

How AI agents know about your campaigns: Campaigns

Last updated: 13 November 2026 · 6 min read

When you run a discount, a gift or another promotion, write it on the “Campaigns” page. Every AI agent of the account knows the campaign on the days it runs and tells customers who ask about it, with its terms. Administrators see the page.

Steps

  1. 1

    Open the page

    Open “Clomni AI”, click any agent in the “AI agents” list and choose “Campaigns” in the menu on the left. Campaigns belong to all agents of the account, not to one.

  2. 2

    Add a campaign

    Click “Add campaign” and fill in the form:

    • “Name”: for example “Green Friday”.
    • “Starts” and “Ends”: the campaign's first and last day, counted in the account's time zone.
    • “Terms”: which products it covers, how big the discount is, what the conditions are. The AI tells customers this and does not mention a discount or a term that is not written here.
    • “Link”: the campaign's page, optional.

    A saved campaign works at once. It is not part of the draft and needs no “Publish”.

  3. 3

    Add from your website

    If the campaign has a page on your website, click “Add from website” and paste the link. We read the page and fill in the name, the terms and the dates. Check them and set the dates before saving. Reading the page uses a small amount of AI credit.

  4. 4

    When a campaign works

    • Before its first day the agents do not talk about it.
    • With an “Announce from” day, the agents say from that day that the campaign is coming.
    • When its last day ends, the campaign closes by itself. For 7 more days the agents tell customers who ask that it has ended, then they forget it.
    • To stop a campaign early, switch it off or delete it.

    The list shows where each campaign stands: “Running”, “Not started”, “Ended” or “Off”.

  5. 5

    How it differs from the knowledge base

    Do not write a dated offer as a question and answer: it would stay there after the campaign and the agent could still quote the old discount. Put in the knowledge base only what stays true after the campaign. The agent takes product prices from the catalogue or the product search.

  6. 6

    With Clomni AI

    In the help center you can ask Clomni AI “which campaigns are running”. It can propose adding, changing or switching off a campaign, but the change is made only when you press “Confirm” on the card.