Teach the AI agent from documents and websites
Last updated: 27 September 2026 · 5 min read
The AI agent (Clomni AI) takes its answers from documents and FAQs. A document can be a PDF file or a web page address. The number of documents is limited by your plan (“Clomni AI documents”). Administrators see this section.
Steps
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1
Add a document
In Clomni AI › Documents, click “Create a new document”.
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2
Choose the type
In the “Document Type” field, choose “URL” or “PDF File”. For a URL, enter the page's full address. A PDF file must not be larger than 10 MB. You can give the document a name if you like.
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3
Wait for training
A document starts with “Training” status and becomes “Ready” in a few minutes. If you see “Failed”, check that the file opens or that the page is public, and add it again.
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4
Review FAQ suggestions
After a document is added, the system may suggest FAQs. The suggestions appear as “Pending FAQs” in Clomni AI › FAQs. Read and approve them.
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5
Write exact answers as FAQs
For exact answers such as prices, address or opening hours, add an FAQ: Clomni AI › FAQs › “Create new FAQ”.
