Clomni

Add FAQs and approve pending FAQs

Last updated: 26 September 2026 · 3 min read

FAQs are the assistant's most precise source of knowledge: write answers such as prices, address, opening hours and delivery rules here.

Steps

  1. 1

    Open FAQs

    In the sidebar, open Clomni AI › FAQs.

  2. 2

    Write a new FAQ

    Click “Create new FAQ”. In the “Question” field, write how the customer asks; in the “Answer” field, write the correct answer, and click “Create”. Keep one question per FAQ, short and precise.

  3. 3

    Check pending FAQs

    Clomni AI can suggest new FAQs from resolved conversations. When “Clomni AI has found some FAQs your customers were looking for.” appears at the top, click “Click here to review”. Read each one in the “Pending FAQs” list: if it's right, click “Approve”; if it's wrong, click “Edit” or “Delete”. FAQs that aren't approved are not used in answers.