Set up live chat on your website
Last updated: 26 September 2026 · 5 min read
Website live chat shows a chat button (the widget) in the corner of your website. When a visitor writes, the conversation arrives in this inbox in Clomni. An administrator creates the channel.
Steps
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1
Start a new inbox
On the Settings › Workspace settings › Inboxes page, click “Add Inbox”.
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2
Choose the Website live chat card
In the channel catalog, click “Connect” on the “Website live chat” card.
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3
Enter your website's details
Fill in the “Website Name” and “Website Domain” fields. If you like, fill in “Widget Color”, “Welcome Heading”, “Welcome Tagline” and “Channel greeting message” here too. Then click “Create Inbox”.
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4
Choose the agents
From the “Pick agents for the inbox” list, choose the agents who will see this chat's conversations and click “Add agents”. An agent who is not chosen does not see this chat's messages.
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5
Add the code to your website
The last page shows the widget's code. Copy it and add it to your website's pages, or send it to the developer who built your website. You can find the code later too: the “Script” button on the right of the channel's “Settings” tab shows it.