The Condition, Business hours, Wait and Go to step steps

Last updated: 22 October 2026 · 4 min read

Steps

1. 1

   Condition

   The rules are checked top to bottom and the first that matches is followed. If none matches, the “Otherwise” outlet runs; if nothing is connected there either, the flow ends. At least one rule is needed.

   What can be checked:

   • “Answer (variable)”: a saved answer, “is”, “is not”, “contains”, “has a value”, “is empty”. Upper and lower case do not matter.
   • “Platform”: iOS or Android.
   • “Opened from”: the source the app opened the messenger with (Clomni.present("profile_support")), “is” or “starts with”.
   • “App event”: whether the user's app sent this event “Within the last (days)” (1 to 90, 30 by default).
   • “Contact attribute”: Name, Email, Phone, Identifier, the account's attributes, or “Another key”.
   • “Conversation attribute”.
   • “Label”: “is on the conversation” or “is not on the conversation”.

   The platform, opened from and app event checks work only in the mobile app: on another channel a flow with such a rule is not published. The answer, contact, conversation and label checks work on every channel. In the mobile preview a condition always takes “Otherwise”.

2. 2

   Business hours

   Two outlets: “Open hours” and “Outside hours”. The hours are the inbox's “Business hours”. If business hours are not enabled for the inbox, “Open hours” always runs. “Check” warns about a branch with nothing connected.

3. 3

   Wait

   • “Seconds” (at least 1). When the time is up the flow goes on from “When the time is up”.
   • In the mobile app, “Stop waiting”: “If the operator writes” and “If the customer writes”. Each adds its own outlet: “The operator wrote”, “The customer wrote”. If nothing is connected there, the flow stops.
   • Without “If the customer writes”, the customer's message does not change the wait. Without “If the operator writes”, the operator's reply stops the flow altogether.
   • At the end of the “The operator wrote” path the conversation is not closed.
   • The typing effect between the bot's messages is automatic (0.6 to 1.2 s); it needs no “Wait”.
4. 4

   Go to step

   • “Go to”: a step of this flow. Without one the flow does not publish.
   • It is used most for “Back to the main menu”. To move to another flow, use “Start another flow”.
   • A flow that passes 25 steps without asking the customer anything stops, so a loop cannot run for ever.