Reports › Other › Flows: the numbers of all flows
Last updated: 15 November 2026 · 4 min read
Reports › Other › Flows shows every flow of the account together: how many conversations each started, how many answered, where they ended and where they stopped.
Steps
-
1
Open the page
In the left menu, Reports › Other › Flows. Administrators and agents with report access see it. The period can be at most a year.
-
2
The figures
- “Sent”: conversations the flows started. A conversation a flow hands to another flow is not counted again.
- “Engaged”: the share that answered at least once (tapped a button, wrote, sent a form or went back).
- “Completed”: the share that reached an end: ended by the bot, or handed to an agent or the AI agent.
- “Ended by the bot”: the flow ended the conversation without handing it to anyone: a “Close conversation” step, or the end of a path in the mobile app.
- “Handed to an agent”: the share that reached “Hand to agent”. Those handed to the AI agent are shown apart.
Each figure is compared with the previous period.
-
3
Filters and the table
- “Inbox”, “Channel”, “Folder”, “Flow”.
- The table shows each flow: sent, engaged, completed, handed over and the step most stopped at. A flow another flow hands to shows under it.
- “Where customers stop”: the 10 steps across all flows where conversations stop halfway most. “Open in the builder” opens the flow at that step.
- “Download CSV” gives the figures as a file.
Unique counts, “Engaged” and “Where customers stop” cover the last 180 days.
-
4
One flow's detailed analytics
Open the flow and choose “Analytics” in the header: steps on the canvas, paths, a chart over time, the flow-to-flow funnel and lists of customers. See “Flow analytics: sent, engaged, completed”.