Previewing a flow and testing it in the real app

Last updated: 22 October 2026 · 4 min read

Steps

1. 1

   Mobile preview

   Press the phone icon in the builder's header. The “Mobile preview” opens on the right: the builder's draft, unsaved changes included, drawn as the messenger draws it. Nothing is saved and nothing is sent. The icon is there only for a mobile app inbox's flows.

   • Tap buttons, fill in forms or type: the preview shows the next steps.
   • Clicking a step on the canvas starts the preview from it. “Start over” starts the flow again.
   • “AZ | EN | RU” switches the messenger's language, “Light | Dark” the theme.
   • At the end of a path it says “The flow ends here.”
2. 2

   What the preview does not show

   • A “Condition” always takes “Otherwise”: there is no user.
   • {{…}} stays as written.
   • “Wait” does not wait.
   • The “Ask for a rating” card, Clomni AI's replies and the flow “Start another flow” opens are not shown.
   • If it does not load (“The preview could not be loaded.”), reload the page.
3. 3

   Testing in the real app

   1. In the flow's “…” menu press “Duplicate”. The copy is a draft.
   2. Give the copy the “Manual” trigger, set it to “Active”, then “Publish”.
   3. Open the app on a test phone and start a new conversation.
   4. Open that conversation in the dashboard and send the copy with “Device” › “Send a flow” in the right panel.
   5. Walk the path in the app. Then pause or delete the copy.

   A “When a conversation starts” flow is tested by opening a new conversation, but an active, published flow reaches every user. Test with a copy first.

4. 4

   If a change does not show

   • Was “Publish” pressed, and is the status “Active”?
   • A conversation already started goes on with the old version: open a new conversation in the app.