Add the live chat code to your website

Last updated: 26 September 2026 · 5 min read

Steps

1. 1

   Open the channel's settings

   In Settings › Workspace settings › Inboxes, find the live chat channel and open its settings.

2. 2

   Copy the code

   On the “Settings” tab, there is a preview of the widget on the right. Click the “Script” button above it: the widget's code appears. Copy all of it. The “Preview” button takes you back to the widget's look.

3. 3

   Add the code to your website

   Put the code in a part that is on every page of your website (for example, the shared template). If a developer manages your website, send the code to them.

4. 4

   Check

   Reload your website: a chat button should appear in the corner. Write a message yourself: it arrives in Clomni in this channel's conversations.

5. 5

   If the widget does not show

   Look at the “Allowed Domains” field on the channel's “Configuration” tab. If domains are listed there, the widget opens only on those websites: add your website's domain and click “Update”. Also check that the code on the page is complete and unchanged.