Change how the live chat looks

Last updated: 26 September 2026 · 6 min read

Steps

1. 1

   Open the channel's settings

   In Settings › Workspace settings › Inboxes, open the live chat channel's settings. Stay on the “Settings” tab.

2. 2

   Change the name and picture

   “Channel Avatar” is the picture shown in the widget. “Website Name” is the name the visitor sees.

3. 3

   Set up the widget features

   In the “Widget features” part:

   • “Welcome Heading” and “Welcome Tagline”: the text shown when the widget opens.
   • “Social media links”: the links you fill in show as icons on the welcome screen.
   • “Widget Color”.
   • “Bubble”: “Position” (Left or Right) and “Type” (Standard or Expanded Bubble).
   • “Launcher Title”: the text next to the chat button, for example “Chat with us”.
   • “Set Reply time”: the expected reply time shown in the widget.
4. 4

   Choose the features

   In the “Features” part, tick the ones you need: “Display file picker on the widget”, “Display emoji picker on the widget”, “Allow users to end conversation from the widget”, “Use inbox name and avatar for the bot”.

5. 5

   Save

   At the bottom of the page, click “Update”. The color, texts and features reach the widget on your website by themselves.

6. 6

   If you moved the button, update the code

   The “Bubble” (position and type) and “Launcher Title” are stored inside the widget's code. After you change them, copy the code again with the “Script” button on the right and put it in place of the old code on your website.