“Check” and publishing errors: what each message means

Last updated: 31 October 2026 · 5 min read

Steps

1. 1

   Open the check

   Press the “Check” icon in the builder's header. The number on it counts errors and warnings. The check also runs on its own when a flow opens and after each save. In the list, a red or yellow mark shows on the flow's row.

2. 2

   How to read it

   • Each flow is a group with its path: “Welcome menu → Payment questions → step A”.
   • This flow's draft is checked. The flows it starts are checked as published, or as a draft if never published.
   • Clicking a problem selects its step. A problem in another flow opens it in a new tab; with unsaved changes the panel asks first.
   • Red is an error: the path breaks there or the step does nothing. Yellow is a warning.
   • Only the flow's own errors stop publishing: the “Cannot publish yet:” line above the canvas. Problems in the flows it starts are under “In the flows it starts:” and do not stop publishing.
   • Steps the mobile app cannot show: “The mobile app cannot show these steps, so the flow will not publish:”; “Show” selects the step.
3. 3

   Errors in a step

   • “The menu has no buttons.”, “The language choice has no languages.”, “The link card has no links.”, “The form has no fields.”: add a button, language or field.
   • “No name to save the answer under.”: fill in “Save answer as” on the “Question”.
   • “No contact field or variable is chosen.”, “No lifecycle stage is chosen.”, “No step to jump to is chosen.”, “The condition has no rules.”, “No flow to start is chosen.”, “No Clomni AI agent is chosen.”: fill in the empty field.
   • “Leads to a step that has been deleted.”: remove the line and connect it to an existing step.
   • “The flow has no first step.”, “The first step has been deleted.”: use the flag button on a step (“Start here”).
   • “A flow cannot start itself.”, “Starts a flow of another inbox.”: choose another flow of this inbox.
   • “N buttons; the mobile app shows at most 10.”, “A button is longer than 120 characters”: fewer buttons, shorter names.
   • “The chosen Clomni AI agent cannot answer.”: check the agent and the AI credit, or the conversation goes straight to the team.
4. 4

   About another flow

   • “"X" is paused / is a draft / has never been published. The flow ends here.”: make X “Active” and publish it.
   • “The flow it starts has been deleted.”, “"X" is in another inbox.”: choose another flow.
   • “The published version of "X" has no first step.”: set a start in X and publish it.
   • “"X" is not a reusable flow; it also starts on its own trigger.” (warning): keep it if meant, or give X the “Reusable” trigger.
   • “"X" does not have RU among its languages.” (warning): if X is written in Russian, open X and tick “Russian” under “Settings” › “Languages”, then save. If not, X shows these customers its texts as written.
   • “"X" comes back here without asking anything. The conversation stops after 3 hand-overs.”: put a question or menu between them.
5. 5

   Paths that lead nowhere (warnings)

   • “The "…" choice leads nowhere.”: the flow ends when it is picked. Connect the button to a step.
   • “Within working hours, nothing follows.”, “Outside working hours, nothing follows.”, “One of the rules, nothing follows.”: connect the branch.
   • “Nothing follows the answer; the flow ends here.”: add a step after the “Question” or “Form”.