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Start another flow, and reusable flows

Last updated: 13 October 2026 · 5 min read

You can split a big flow into several small ones. For example, the main flow asks for the language and starts a separate flow for each language. Or several flows move on to the same “Payment questions” flow. The “Start another flow” step does this. It works only in a mobile app (App SDK) inbox, because a web chat inbox has a single flow.

Steps

  1. 1

    Create a reusable flow

    In Campaigns › Flows, click “New flow” and choose the mobile app inbox. In “Settings” › “When it starts”, choose “Reusable”. Such a flow has no trigger of its own: it is only started from another flow. Build its steps, set the status to “Active” and click “Publish”.

  2. 2

    Add the “Start another flow” step

    In the main flow, choose “Start another flow” in “+ Step” › Hand over. On the right, pick the flow in the “Which flow” list: reusable flows come first, marked “· reusable”. The list has only this inbox's flows. The “Open” button on the card opens the chosen flow in a new tab.

  3. 3

    How the conversation goes on

    The conversation goes on in the chosen flow's published version. The language and the saved answers go with it. It is one way: when the second flow is over, the conversation does not return to the first. If you need a way back to the main menu, put a “Start another flow” that starts the main flow in the second flow.

    If the chosen flow is a draft, paused or was never published, the conversation stops at this step. Flows that start each other without asking the customer anything in between stop after three hand-overs.

  4. 4

    See where it is started from

    When you open a reusable flow, the trigger card on the canvas has a “Started from” list, and each name opens that flow. In the Campaigns › Flows table, a started flow shows under the flow that starts it. If no flow starts it, it is marked “Not used”.

  5. 5

    Before you delete

    When you delete a flow that another flow starts, the dashboard shows the names of the flows that start it. If you delete it, the “Start another flow” step in those flows leads nowhere. In analytics, the “Came from” filter and the “Flow to flow” funnel show which flow a conversation came from.