Clomni

How to connect YouTube comments

Last updated: 14 November 2026 · 6 min read

Comments on your YouTube channel's videos appear in Clomni as conversations. The reply your team or the AI agent writes is published on YouTube publicly, under the comment. Each YouTube channel is its own inbox. An administrator connects the channel.

Steps

  1. 1

    What you need

    • Administrator access in Clomni.
    • The Google account that owns the YouTube channel.
    • Comments turned on for the channel.
  2. 2

    Steps

    1. In Settings › Workspace settings › Inboxes, press “Add Inbox”.
    2. Open the “YouTube comments” card and press “Continue”.
    3. Press “Continue with Google”. Pick the Google account that owns the channel and allow YouTube access.
    4. Back in Clomni, the account's channels are shown as cards. Pick the channel and press “Connect”.
    5. Choose the agents who will answer the comments.

    If the channel is on a Brand Account, pick that brand when Google asks which account to use. A channel that is not in the list belongs to another Google account.

  3. 3

    What happens

    • New comments arrive every 5 minutes. When no comments come for a while, checks slow down step by step to every 30 minutes.
    • Each comment is its own conversation. Replies under the comment appear in the same conversation.
    • The conversation shows the video's title and link, and the like count under the comment.
    • Your reply is published publicly under the comment. Everyone who watches the video can see it.
    • Replies you write on YouTube directly also appear in the conversation as sent messages.
    • When the channel is connected, comments from the last 30 days are brought in without notifications. Unanswered comments from the last 7 days are open; older ones and answered ones are resolved.
    • The AI agent can reply on this channel too. Its reply is short and public, and it never asks for personal details.
  4. 4

    Removing comments

    • “Remove from YouTube” under the comment removes the customer's comment from the video, together with its replies. Clomni asks first.
    • It cannot be undone: YouTube does not let a removed comment be shown again.
    • If you delete your own reply, it is deleted on YouTube too.
  5. 5

    Limits

    • There are no private messages. YouTube only has public replies.
    • Files, pictures and voice messages cannot be sent. Only text is published, up to 10 000 characters.
    • Greetings, out-of-office messages and satisfaction surveys are not published on YouTube.
    • Removed comments and comments YouTube holds for review do not arrive.
    • A new reply under a comment older than 7 days may not arrive.
    • Google sets a daily limit: reading comments costs 1 unit, a reply 50, removing 50. When the limit is used up, replies are not sent and the reason is shown in the conversation. The limit resets at midnight Pacific time.
  6. 6

    Having trouble?

    • Google shows a warning. The connection is still in Google's review. Choose “Advanced”, then “Continue”.
    • The channel is not in the list. Sign in with the account that owns it, and pick the brand if it is a Brand Account.
    • Comments do not arrive. Open “YouTube connection” in the inbox settings: the last check, the last error and today's limit are shown there. “Check now” checks at once.
    • The connection is broken. When Google access is taken back, the inbox is marked red and administrators get an e-mail. Press “Reconnect” in “YouTube connection” and sign in with the account that owns the channel.