Clomni

Set up a greeting message

Last updated: 26 September 2026 · 4 min read

A greeting message is sent automatically when a customer starts a conversation. You set it up separately for each channel.

Steps

  1. 1

    Open the channel's settings

    In Settings › Workspace settings › Inboxes, open the channel's settings. Stay on the “Settings” tab.

  2. 2

    Turn on the greeting

    In the “Channel Preferences” part, turn on “Enable channel greeting”.

  3. 3

    Write the text

    Write the text in the “Channel greeting message” field, for example: “Hello! We got your message and will reply in a few minutes.”

  4. 4

    Save

    Click “Update”. If you need a more detailed reply with a menu, build a flow (see “Build a flow (menu bot) for web chat”). For a message outside working hours, see the “Business Hours” tab.