Account settings: name, language, logo, account ID

Last updated: 15 October 2026 · 6 min read

Steps

1. 1

   Open the page

   In the sidebar, open Settings › Organization settings › Account Settings.

2. 2

   Basic details

   Change the “Account name”, “Site language”, “Organization phone number” and “Website” fields and click “Update settings”. The site language is the default language for new users. Everyone can change their own language in their profile.

3. 3

   Logo

   The “Company logo” appears in the workspace switcher in the sidebar. Upload a square image of at least 128×128 px.

4. 4

   Account ID

   You need the “Account ID” when you set up an API integration. You can copy it and give it to your developer.

5. 5

   Voice message text

   When “Transcribe Audio Messages” is on, voice messages in conversations are turned into text automatically. Clomni AI does the writing, so it has to be on for the account.

6. 6

   Agents see their own reports

   When on, an agent sees only their own numbers in Reports. When off, Reports is hidden from agents. Administrators and roles with the “Manage reports” permission always see the whole account. It is on by default.