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Create canned responses

Last updated: 27 September 2026 · 3 min read

A canned response is a copy of a text you write often, tied to a short code. All agents can create and use canned responses.

Steps

  1. 1

    Add a canned response

    On Settings › Workspace settings › Canned Responses, click “Add canned response”.

    Add a canned response
  2. 2

    Write the short code and text

    In the “Short code” field, write a short name (for example, hello), write the reply text in the “Message” field, and click “Submit”.

    Write the short code and text
  3. 3

    Use it in a conversation

    In the reply box, type “/” and the first letters of the short code. Pick the one you need from the list, and the text goes into the reply box. You can change it before sending.

    Use it in a conversation