Resolve conversations automatically
Last updated: 26 September 2026 · 4 min read
Clomni can resolve a conversation by itself when nobody has written in it for a long time. This keeps the list clean. An administrator sets it up. This feature isn't in every plan.
Steps
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1
Open the page
Open Settings › Workspace settings › Conversation Workflow and go to the “Auto-resolve conversations” part.
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2
Choose the duration
In the “Inactivity duration” field, choose how long after the last message a conversation is resolved.
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3
Message and label
If you like, write a text in the “Custom auto-resolution message” field. Use “Add label after auto-resolution” to label the conversations that were resolved automatically.
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4
Keep conversations that wait for a reply
When “Skip conversations waiting for agent’s reply” is on, a conversation where the customer is still waiting for an answer is not resolved. Finally, click “Save Changes”.