Clomni

Connect your own bot to a channel (agent bot)

Last updated: 26 September 2026 · 4 min read

An agent bot is an external bot written by your developer: Clomni sends new messages to its webhook address, the bot replies and hands the conversation to an operator when needed. If you need a menu bot without code, build a flow in Campaigns › Flows instead. For AI answers, use the Clomni AI assistant.

Steps

  1. 1

    Create the bot

    On Settings › Workspace settings › Bots, click “Add Bot”. Enter the “Bot name”, “Description” and “Webhook URL”, upload a “Bot avatar” if you like, and click “Create Bot”.

  2. 2

    Connect the bot to a channel

    Open the channel's settings from the list in Settings › Workspace settings › Inboxes and go to the “Bot Configuration” section. Pick the bot from the “Select an agent bot” list and click “Update”.

  3. 3

    Conversation status

    When “Open conversations with bot” is on, incoming messages go to “Open” status even though a bot is connected. When it's off, the bot hands the conversation to an agent itself.

  4. 4

    Disconnect the bot

    In the same section, click “Disconnect bot”.