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Connect a WhatsApp Business (Cloud API) number

Last updated: 26 September 2026 · 5 min read

WhatsApp Business (Cloud API) is Meta's official channel: the number works without the risk of being banned, and templates and the 24-hour rule apply. To connect it, you need a Meta Business account and a number for WhatsApp. An administrator connects the channel.

Steps

  1. 1

    Choose the WhatsApp Business card

    On Settings › Workspace settings › Inboxes, click “Add Inbox”. In the catalog, click “Connect” on the “WhatsApp Business” card.

  2. 2

    Choose the provider

    On the “Select your API provider” page, choose “WhatsApp Cloud” (quick setup with Meta). If you work with a Twilio account, choose “Twilio”.

  3. 3

    Connect with Meta

    Click “Connect with WhatsApp Business”. In the Meta window that opens, log in and choose the business account and number, or add a new number. The webhook and number are set up automatically. If the window doesn't open, allow pop-ups and third-party cookies.

  4. 4

    If the number is already on the API

    If your number is already connected to the WhatsApp Business Platform through another provider, choose the “manual setup flow” link below. There, fill in the “Phone number”, “Phone number ID”, “Business Account ID” and “API key” fields from the Meta developer dashboard and click “Create WhatsApp Channel”.

  5. 5

    Choose agents and check

    Pick the agents and click “Add agents”. In the channel's “Account Health” section, check the number's status and the “Webhook Configuration” part.