Connect Outlook or Microsoft 365 email
Last updated: 26 September 2026 · 4 min read
Emails that arrive in an Outlook or Microsoft 365 mailbox become conversations in Clomni, and replies are sent from the same mailbox. An administrator connects the channel.
Steps
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1
Choose the Microsoft Outlook card
On Settings › Workspace settings › Inboxes, click “Add Inbox”. In the catalog, click “Connect” on the “Microsoft Outlook” card.
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2
Sign in with Microsoft
Click “Sign in with Microsoft”. On the Microsoft sign-in page, log in to the mailbox you want to connect and accept the requested permissions.
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3
Choose agents
When you're back, pick the agents who will see this mailbox's emails and click “Add agents”.
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4
When the connection breaks
When the password changes or the permission is withdrawn, the channel's settings show a “Your inbox is disconnected” bar. Sign in again with the “Click here to reconnect.” link.