Clomni

Bot report: how many conversations the AI assistant and the bot resolved

Last updated: 14 October 2026 · 3 min read

The work of Clomni AI and of a bot is on Reports › Clomni AI: how many conversations they finished on their own and how many they handed to the team.

Steps

  1. 1

    Clomni AI

    At the top, against the period before:

    • “AI answered”: conversations the AI wrote in at least once.
    • “Resolved on its own”: conversations the AI resolved that were not reopened within 7 days.
    • “Handed to the team”: conversations the AI handed to an agent.
    • “Resolution rate” and “Unanswered questions”.

    Below are the same day by day, how its conversations ended, topics, the questions it had no answer for and customer ratings. Click a number and the list below shows those conversations.

  2. 2

    Bot

    If an agent bot is connected to the account, the page has a “Bot” section. Its numbers are kept apart from Clomni AI's: “Conversations it wrote in”, “Bot replies”, “Resolved by the bot” and “Handed to a person”, with a day by day chart.

  3. 3

    Improving the result

    If many conversations are handed over, look at the questions the AI could not answer: answer the unanswered questions in Clomni AI › Quality and add FAQs.